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Appeals Procedure
An Appeal in the context of CEDA is where a client is in disagreement with a decision taken on their loan application or reasons advanced by the Agency against financing on a business loan application. The principle herewith is for the application to be reconsidered as previously submitted.
The business promoter has the opportunity to seek recourse through the following process:
- The Client submits an appeal letter to the Office of the Chief Executive Officer clearly detailing the reasons of appeal.
- Through instruction of the office of The Chief Executive Officer, all appeals are directed for processing by the Appeals Department which operates from the CEDA Head Office in Gaborone.
- The Appeals Department attends to the matter and acknowledges receipt of the appeal.
- The Appeals Department requests for a meeting/interview with the applicant to discuss the appeal.
- Further to the meeting the client will receive a follow up letter, detailing the matters discussed during the interview and where necessary additional information may be requested or clarity on issues raised.
- The process entails acknowledgement, interview, appraisal and adjudication by the Board of Directors.
- The Boards decision is final.