CEDA HOSTS A CUSTOMER APPRECIATION DAY FOR PALAPYE CLIENT SERVICE CENTRE CLIENTS

CEDA HOSTS A CUSTOMER APPRECIATION DAY FOR

PALAPYE CLIENT SERVICE CENTRE

In an effort to keep abreast of CEDA financed clients businesses concerns, the Agency through the Client Relations department and Palapye Client Service Centre invited 80 clients to a business seminar to appreciate their efforts in running successful businesses. The invited clientele ranged from farmers, supermarket owners, butchers, dentists and tyre fitting and repairmen.

Held on the 14^th of September 2015 at Majestic Hotel in Palapye, the Appreciation Day was officiated by the Chief Operations Officer, Mr. Andrew Madeswi, supported by the Regional Manager –North, Mr James Moribame, Head of Client Relations, Ms. Shadi Showa and Client Service Centre Manager- Palapye, Mr. Godiretse Khumiso was the Director of Ceremonies.

Mr. Madeswi started off his key note address by thanking each and every client for taking the time out of their busy schedules to attend the Customer Appreciation Day. He went on to also applaud them for their concerted efforts in ensuring that they kept their businesses afloat particularly in an already difficult business climate. He said that “CEDA only exists through the efforts of clients that ensure they service their loans on time and give feedback on our services, through feedback CEDA is able to continuously offer products that can make business easier and conducive. With the feedback CEDA will also fulfil its core values of being Customer-Centric, Enterprising, Decisive and Accountable.”

The Chief Operations Officer also went on to give an overview of the Agency’s 2015/18 Corporate Strategy dubbed “Our people, Our Money = Sustainability” that was developed towards the end of 2014 and finalised earlier this year. In the new strategy the Agency aims to continue to serve Batswana by bringing new products and services that are in line with National Priorities. “The Agency still continues to foster citizen entrepreneurship through encouraging local entrepreneurial culture through funding,” he said.

The CEDA Senior Management team also took the time to listen to the many issues and recommendations brought forward by the customers. The Management team fielded a question and answer session in order to get direct feedback from the clients.

To close off the Customer Appreciation Day the Chief Operating Officer Mr. Madeswi along with other Senior Managers took a tour of several CEDA Financed projects in Palapye to get an appreciation of some of the success stories CEDA has financed. Mr. Madeswi went on to say that the Agency intends to host more Customer Appreciation Days at all of it Client Service Centres in order to give praise to Clients that remain committed to supporting the Agency through servicing their loans.

For further information regarding this article please contact:

Leatile G. Bakwena

Communications Manager,

Tel: +267 3991084

Fax: +267 3170896

Cell: +267 72323286

Email: lbakwena@ceda.co.bw